Remote Customer Service Representative

Chenega Corporation; Oregon; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full remote work

High-speed internet provided/required

Job summary

Chenega Professional & Technical Services, LLC is seeking a Call Center Customer Service Representative to support TRICARE beneficiaries and providers in a fast-paced, remote contact center environment.

You will respond to inquiries via phone, chat, or email, resolve issues on first contact, and document interactions in a CRM system. The role requires a high school diploma and at least two years of customer service experience, with a remote setup and flexible hours within 8AM CT–6PM HT.

Qualifications

• High School Diploma and a minimum of 2 years of customer service experience.
• Technology literate and able to navigate multiple screens or browsers while working remotely.
• Ability to cover work schedules between 8AM CT and 6PM HT.
• Private, secure workspace with high-speed internet is required.
• Contact center experience with TRICARE or military-connectedness is preferred.

Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers via phone, chat, email or other written channels.
• Resolve customer issues on the initial contact using sound judgement and available tools.
• Meet department productivity and attendance metrics and maintain consistent attendance.
• Document customer interactions and cases in a CRM system.
• Participate in ongoing training to become proficient at handling all inquiries.

Skills

Customer service

Multitasking

Remote work

Communication

Time management

Education

High School Diploma

Tools

CRM systems

Job description

Summary

Come join a company that strives for

Extraordinary People and Exceptional Performance

!

Chenega Professional & Technical Services, LLC, a Chenega Professional Services’ company, is looking for a Call Center Customer Service Representative.

The Customer Service Representative will be in the frontlines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact.
• Meet department productivity and performance metrics to include consistent and regular attendance.
• Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participates in continuous training and become fully proficient in resolving all customer inquiries.
• Other duties as assigned.

Qualifications

• A High School Diploma and a minimum of (2) years of customer service experience.
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.
• Ability to cover any work schedule between the hours of 8AM CT- 6PM HT.
• A private and secure workspace and workstation with high-speed internet is required.
• Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred.

Teleworking

• Teleworking Permitted?Yes
• Teleworking DetailsFull Remote - Must have access to high speed internet
• Estimated Salary/WageUSD $20.00/Hr. Up to USD $23.00/Hr.