Remote Triage RN: Patient Care & Scheduling

CVS Health; Massachusetts; Hybrid; USD 54,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours, addressing medical, social, and psychological needs by phone. The role supports patients, schedules appointments, and coordinates transportation as needed.

This full-time remote position requires an active RN license in all OSH practice states, reliability, and the ability to work evenings, weekends, and holidays.

Qualifications

• Active RN license in all OSH practice states.
• Proactive maintenance of licenses.
• Ability to work flexible shifts (evenings, weekends, holidays).
• US work authorization.
• Commitment to delivering unmatched patient experience on every call.

Responsibilities

• Provide confident, professional service to OSH patients.
• Document accurately during and after calls.
• Schedule appointments and arrange transportation as needed.
• Follow current prescription refill policy.
• Maintain CareReqs; complete tasks within scope.
• Support remote work environment and privacy expectations.

Skills

RN license across OSH states

Time management

Autonomy

Patient experience focus

Reliability

Tools

None

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours, addressing medical, social, and psychological needs by phone. The role supports patients, schedules appointments, and coordinates transportation as needed.

This full-time remote position requires an active RN license in all OSH practice states, reliability, and the ability to work evenings, weekends, and holidays.