Remote Triage Nurse: Patient Care & Support

CVS Health; New Jersey; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care by addressing patients' medical, social, and psychological needs telephonically, outside regular clinic hours. Duties include professional patient service, following refill policies, precise call documentation, and coordinating appointments and transportation as needed.

The role requires an active RN license in all OSH practice states, readiness to work remotely, and a commitment to meeting performance metrics.

Qualifications

• Active, non-probationary Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests within scope and ability of the role.
• Schedule appointments for patients that may be off-cadence or requesting an appointment.
• Arrange transportation for clinic visits.
• Aware of organizational goals and visibly strive to meet departmental metrics.
• Other duties as assigned.

Education

Registered Nurse license (RN)

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care by addressing patients' medical, social, and psychological needs telephonically, outside regular clinic hours. Duties include professional patient service, following refill policies, precise call documentation, and coordinating appointments and transportation as needed.

The role requires an active RN license in all OSH practice states, readiness to work remotely, and a commitment to meeting performance metrics.