Remote Triage RN — Patient Care & Coordination

CVS Health; Maryland; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote, full-time role. You will handle triage calls, address medical and social needs, document meticulously, and coordinate appointments and transportation for patients.

Applicants must hold an active RN license in OSH practice states and be capable of managing time autonomously in a remote environment. Excellent communication and patient-service orientation are essential.

Qualifications

• Active, non-probationary RN license valid in OSH practice states.
• Ability to manage time and work autonomously with reliability.
• Strong communication and patient-service orientation.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current Prescription Refill policy.
• Document accurately during and after calls.
• Schedule appointments and arrange transportation as needed.
• Address medical, social, and psychological needs telephonically.
• Meet departmental metrics and contribute to team goals.
• Participate in remote training and ongoing education.

Skills

Time management

Autonomous work

Clear communication

Remote work proficiency

Customer service

Reliability

Education

Registered Nurse (RN) license

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote, full-time role. You will handle triage calls, address medical and social needs, document meticulously, and coordinate appointments and transportation for patients.

Applicants must hold an active RN license in OSH practice states and be capable of managing time autonomously in a remote environment. Excellent communication and patient-service orientation are essential.