Remote Triage RN: Patient Care Advocate

CVS Health; Nebraska; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a fully remote role. You will address patients' medical, social, and psychological needs telephonically, providing confident service and precise documentation.

Responsibilities include scheduling appointments, arranging transportation, and adhering to prescription/refill policies, all while meeting key performance metrics. The role requires an active RN license in OSH practice states, strong time management, reliability, and a

Qualifications

• Active, non-probationary RN license required in OSH practice states.
• Strong problem-solving, communication, and reliability.
• Ability to manage time and work autonomously with consistency.

Responsibilities

• Provide confident, professional service to Oak Street Health patients.
• Follow current Prescription Refill policy and document calls clearly.
• Schedule appointments and arrange transportation when needed.
• Complete documentation for all patient requests on each call.
• Meet departmental metrics and contribute to team goals.
• Handle remote work efficiently with a distraction-free environment.
• Other duties as assigned by the supervisor.

Skills

RN license

Autonomy

Time management

Conscientiousness

Patient experience

Education

Registered Nurse license (US)

State RN license

Tools

Google Suite

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a fully remote role. You will address patients' medical, social, and psychological needs telephonically, providing confident service and precise documentation.

Responsibilities include scheduling appointments, arranging transportation, and adhering to prescription/refill policies, all while meeting key performance metrics. The role requires an active RN license in OSH practice states, strong time management, reliability, and a