Remote Travel Operations & Sabre Solutions Specialist

Automatic Data Processing, Inc.; United States; Remote; USD 38,000 - 50,000; Full time

Job summary

Atlas Travel & Technology Group seeks a Travel Operations & Account Solutions Specialist to bridge front office operations, account management and technology. You diagnose root causes, resolve high‑level Sabre ticketing escalations, and ensure workflow integrity.

You back up UAT during major releases, configure OBT integrations (Concur, Emburse, Cytric, Zeno), and collaborate with Account Managers to improve travel policy rules and billing workflows.

Qualifications

• 3–5+ years in corporate travel operations or account/ticketing support.
• Advanced Sabre GDS proficiency with hands-on experience.
• Familiarity with Concur, Emburse, Cytric, Zeno configurations.
• Experience with ticketing escalations and PNR troubleshooting.
• Strong communication and organizational skills; technical writing preferred.

Responsibilities

• Serve as the primary escalation point for complex Sabre ticketing issues and related disputes.
• Investigate and correct GDS record errors directly, not via ticket transfer.
• Provide coaching to frontline agents on workflow and policy interpretations.

Skills

Sabre GDS proficiency

Root-cause troubleshooter

Cross-functional bridge

Strong communication

Technical writing (preferred)

Tools

Jira

Confluence

Concur

Emburse

Cytric

Zeno configurations

monday.com

Linear

Job description

Atlas Travel & Technology Group seeks a Travel Operations & Account Solutions Specialist to bridge front office operations, account management and technology. You diagnose root causes, resolve high‑level Sabre ticketing escalations, and ensure workflow integrity.

You back up UAT during major releases, configure OBT integrations (Concur, Emburse, Cytric, Zeno), and collaborate with Account Managers to improve travel policy rules and billing workflows.