Remote Travel Support Specialist — Growth & Discounts

Sawmilldcllc; Amherst (MA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role offers flexible scheduling, comprehensive training, and growth opportunities within a travel-focused company.

You will communicate with clients via email, phone, and messaging platforms, helping with inquiries, itinerary changes, and special requests while ensuring a positive experience.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Detail-oriented

Independent remote work

Learn new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role offers flexible scheduling, comprehensive training, and growth opportunities within a travel-focused company.

You will communicate with clients via email, phone, and messaging platforms, helping with inquiries, itinerary changes, and special requests while ensuring a positive experience.