Remote Travel Support Specialist — Growth & Perks

Sawmilldcllc; Minneapolis (MN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote position

Training and support

Travel-related discounts

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their trips. This fully remote role serves as the primary contact for clients, handling inquiries, itinerary changes, and special requests with a focus on outstanding service.

The ideal candidate will be highly organized, communicate clearly, and enjoy working independently in a remote setting. Training and travel-related perks are provided to support customer success.

Qualifications

• Excellent written and verbal communication abilities.
• Experience in travel, hospitality, or support preferred.
• Highly organized, dependable, and detail-oriented.
• Ability to learn new systems and booking platforms quickly.
• Ability to work fully remotely and independently.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Independent work

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their trips. This fully remote role serves as the primary contact for clients, handling inquiries, itinerary changes, and special requests with a focus on outstanding service.

The ideal candidate will be highly organized, communicate clearly, and enjoy working independently in a remote setting. Training and travel-related perks are provided to support customer success.