Remote Travel Support Specialist | Flexible Hours

DestinationKnot; United States; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Remote role in US

Flexible scheduling

Travel discounts

Training & mentorship

Job summary

DestinationKnot is seeking a remote customer support specialist to assist travelers with pre- and post-reservation inquiries from the United States. The role offers flexible scheduling and both part-time and full-time options, with training and mentorship provided.

You will respond across email, phone, and chat, explain booking details and policies, troubleshoot issues, and record interactions in our systems to ensure a smooth travel experience for customers.

Qualifications

• Clear communication and the ability to work independently.
• Comfort using online tools, booking portals, and CRM systems.
• Reliable, empathetic service with attention to detail.
• A quiet, professional workspace suitable for remote work.
• At least 18 years old and authorized to work in the United States.

Responsibilities

• Respond to customer questions by email, phone, and chat in a timely, professional manner.
• Explain booking details, itineraries, and applicable travel policies accurately.
• Troubleshoot common issues and elevate cases that require additional support.
• Keep current on supplier systems, procedures, and policies.
• Follow up after bookings to check that customers have the help they need.
• Record customer communications in internal systems.

Skills

Clear communication

Work independently

Empathetic service

Attention to detail

Tools

CRM systems

Booking portals

Job description

DestinationKnot is seeking a remote customer support specialist to assist travelers with pre- and post-reservation inquiries from the United States. The role offers flexible scheduling and both part-time and full-time options, with training and mentorship provided.

You will respond across email, phone, and chat, explain booking details and policies, troubleshoot issues, and record interactions in our systems to ensure a smooth travel experience for customers.