Remote Travel Support Specialist | Travel Discounts

DestinationKnot; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Training and mentorship

Travel agent certification (optional)

Travel discounts

Online support community

Job summary

DestinationKnot is seeking a remote customer service professional in the United States to assist travelers before and after bookings. You will handle inquiries via email, phone, and chat, explain travel arrangements and policies, and coordinate follow-ups when issues require escalation.

The role offers flexible scheduling with part-time or full-time options, training and mentorship, potential travel agent certification, access to travel discounts, and an online support community.

Qualifications

• Strong communication skills and the ability to work independently.
• Comfort using online tools, booking portals, and CRM systems.
• Reliable home workspace and confidence with technology.
• Customer-focused, empathetic approach.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond promptly and professionally to customer inquiries by email, phone, and chat.
• Explain booking details, itineraries, and relevant travel policies accurately.
• Troubleshoot common issues and route more complex cases to the appropriate contact.
• Keep current on supplier systems, procedures, and policies.
• Follow up after bookings to check satisfaction and provide further support.
• Record customer interactions accurately in internal systems.

Skills

Communication skills

Independence

Tech confidence

Customer empathy

18+ work eligibility

Job description

DestinationKnot is seeking a remote customer service professional in the United States to assist travelers before and after bookings. You will handle inquiries via email, phone, and chat, explain travel arrangements and policies, and coordinate follow-ups when issues require escalation.

The role offers flexible scheduling with part-time or full-time options, training and mentorship, potential travel agent certification, access to travel discounts, and an online support community.