Remote Travel Concierge & Support Specialist

Tellez Travels; Savannah (GA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote

Growth opportunities

Travel discounts

Job summary

Tellez Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays attention to detail, and is passionate about travel and customer experience.

You will respond to inquiries via email, phone, and messaging, help with bookings, changes and cancellations, provide destination information, and follow up to ensure satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is helpful.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Organized

Tech-savvy

Tools

Booking platforms

Job description

Tellez Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays attention to detail, and is passionate about travel and customer experience.

You will respond to inquiries via email, phone, and messaging, help with bookings, changes and cancellations, provide destination information, and follow up to ensure satisfaction.