Remote Travel Support Specialist

Wanderwell Collective; New York (NY); Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Full training and mentorship

Travel agent certification (if desired

Travel discounts and perks

Supportive online community

Job summary

Wanderwell Collective is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible part-time or full-time options and focuses on handling inquiries, reservations, and travel-related questions with care and accuracy.

As a remote team member, you will troubleshot issues, share knowledge of supplier policies, and ensure client satisfaction. Training, travel discounts, and a supportive community are provided to help you succeed.

Qualifications

• Experience in customer service or travel industry is a plus but not required.
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals, and CRM systems.
• Tech-savvy with a quiet, professional home workspace.
• Passionate about helping others and delivering great service.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and guide customers to solutions.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Excellent communication

Independent worker

Customer service mindset

Travel industry knowledge

Tools

CRM systems

Booking portals

Job description

Wanderwell Collective is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible part-time or full-time options and focuses on handling inquiries, reservations, and travel-related questions with care and accuracy.

As a remote team member, you will troubleshot issues, share knowledge of supplier policies, and ensure client satisfaction. Training, travel discounts, and a supportive community are provided to help you succeed.