Remote Travel Support Specialist

Wanderwell Collective; California; À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Full training

Travel agent certification (if desired

Access to travel discounts and perks

Supportive online community

Résumé du poste

Wanderwell Collective is seeking a Customer Support Specialist to assist travelers with bookings, inquiries, and travel-related questions in a fully remote role.

You will respond to inquiries via email, phone, and chat, confirm reservations, troubleshoot issues, and maintain up-to-date knowledge of supplier policies. The position offers flexible scheduling with part-time or full-time options.

Qualifications

• Experience in customer service or travel is a plus.
• Able to work independently in a remote setup.
• Comfortable using CRM systems, booking portals, and online tools.
• Authorized to work in the United States.
• 18+ and customer-focused.

Responsabilités

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot travel-related issues and resolve complex matters when needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Connaissances

Strong communication

Independent worker

CRM systems

Booking portals

Empathy

Outils

CRM systems

Booking portals

Online tools

Description du poste

Wanderwell Collective is seeking a Customer Support Specialist to assist travelers with bookings, inquiries, and travel-related questions in a fully remote role.

You will respond to inquiries via email, phone, and chat, confirm reservations, troubleshoot issues, and maintain up-to-date knowledge of supplier policies. The position offers flexible scheduling with part-time or full-time options.