Remote Travel Support Specialist

Destination Wedding Knots; New York (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Full training and ongoing mentorship

Travel agent certification (if desired

Access to travel discounts and perks

Supportive online community and tools

Job summary

Destination Wedding Knots is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible scheduling with part-time or full-time options and involves assisting clients with travel bookings, inquiries, and troubleshooting.

You will handle inquiries via email, phone, and chat, ensuring accurate information and smooth customer experiences. This role emphasizes independent work, strong communication, and proficiency with online tools and CRM systems.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Comfortable navigating online booking tools and CRM systems.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Strong communication

Independent work

Tech-savvy with online tools

CRM proficiency

Tools

CRM systems

Job description

Destination Wedding Knots is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible scheduling with part-time or full-time options and involves assisting clients with travel bookings, inquiries, and troubleshooting.

You will handle inquiries via email, phone, and chat, ensuring accurate information and smooth customer experiences. This role emphasizes independent work, strong communication, and proficiency with online tools and CRM systems.