Remote Travel Support & Booking Specialist

Destinationknot; South Carolina; Remote; USD 16,531 - 30,307; Part time

Benefits offered by this job

Access to travel discounts and perks

Remote work setup & training

Job summary

Destinationknot is seeking a motivated Customer Support Specialist for a fully remote role based in the United States. You’ll answer inquiries across email, phone, and chat, help with bookings, and troubleshoot travel-related issues while maintaining professional communication and empathetic service.

You will work with CRM systems and booking portals, ensuring accurate information and timely follow-ups. Prior travel industry experience is a plus, but not required, and full training is provided

Qualifications

• Experience in customer service or travel industry is a plus (but not required).
• Strong communication skills are essential.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Skills

Customer service

Strong communication

Independent work

Tech-savvy

Tools

CRM systems

Booking portals

Internal systems

Job description

Destinationknot is seeking a motivated Customer Support Specialist for a fully remote role based in the United States. You’ll answer inquiries across email, phone, and chat, help with bookings, and troubleshoot travel-related issues while maintaining professional communication and empathetic service.

You will work with CRM systems and booking portals, ensuring accurate information and timely follow-ups. Prior travel industry experience is a plus, but not required, and full training is provided