Remote Travel Concierge - Exceptional Client Support

Destination Wedding Knots; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Comprehensive training

Growth opportunities

Travel perks

Performance-based incentives

Job summary

Destination Wedding Knots, a full-service travel planning company, is seeking a Customer Service Representative to work fully remotely. You will support clients before, during, and after travel planning, ensuring a smooth, stress-free experience with timely communication.

Ideal candidates bring passion for helping others, strong communication, and a commitment to exceptional service in travel. This role offers ongoing training and opportunities for growth within a supportive, travel-focused team.

Qualifications

• Experience in customer service, travel or hospitality preferred.
• Strong written and verbal communication
• Detail-oriented with good organization and problem-solving
• Familiar with email, CRMs, and booking tools
• Ability to work independently in a remote setup

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms
• Assist with booking confirmations, travel changes, and general service questions
• Resolve customer concerns with professionalism and efficiency
• Communicate updates related to itineraries, travel documents, or supplier changes
• Maintain accurate records of client communications and updates
• Coordinate with suppliers, vendors, and internal team members to fulfill service requests
• Stay informed about travel policies, destinations, and industry changes relevant to client needs

Skills

Customer service

Communication

Remote work

CRM experience

Organization

Problem solving

Tools

CRM platforms

Online booking tools

Job description

Destination Wedding Knots, a full-service travel planning company, is seeking a Customer Service Representative to work fully remotely. You will support clients before, during, and after travel planning, ensuring a smooth, stress-free experience with timely communication.

Ideal candidates bring passion for helping others, strong communication, and a commitment to exceptional service in travel. This role offers ongoing training and opportunities for growth within a supportive, travel-focused team.