Remote Travel Support Specialist

Destinationknot; New York (NY); Remote; USD 32,000 - 42,000; Part time

Benefits offered by this job

Travel discounts

Remote work environment

Mentorship

Job summary

Destinationknot is hiring a Customer Support Specialist for a fully remote role based in the USA. You will handle inquiries by email, phone, and chat, assist with bookings, and resolve travel-related issues from a home workspace.

The position offers flexibility with Part-Time or Full-Time options, training, and mentorship to help you deliver excellent service while maintaining professional standards.

Qualifications

• Experience in customer service or travel industry is a plus
• Must be 18+ and authorized to work in the United States
• Remote role with flexible schedules (Part-Time or Full-Time options)
• Proficient with email, phone, chat, and CRM tools

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy
• Travel agent certification (if desired)

Skills

Communication skills

Independent work

Tech-savvy

Customer service

Tools

CRM systems

Booking portals

Job description

Destinationknot is hiring a Customer Support Specialist for a fully remote role based in the USA. You will handle inquiries by email, phone, and chat, assist with bookings, and resolve travel-related issues from a home workspace.

The position offers flexibility with Part-Time or Full-Time options, training, and mentorship to help you deliver excellent service while maintaining professional standards.