Remote Travel Support Specialist

Socket.dev; New Orleans (LA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote flexibility

Flexible scheduling

Training provided

Access to travel booking tools

Travel industry discounts

Ongoing support

Job summary

Socket.dev is seeking a Remote Customer Support Coordinator to assist clients with vacation planning, reservations, and travel questions. The role emphasizes helpful service and clear communication in a flexible remote setting.

You will handle inquiries, assist with planning and reservations, research options, and coordinate with suppliers while maintaining professional relationships with clients. Training is provided to learn the reservation process and tools.

Qualifications

• No prior travel industry experience required; training provided.
• Must have good written and verbal communication skills.
• Organized, detail oriented and able to work independently.

Responsibilities

• Respond to client questions and travel related requests
• Assist with vacation planning and reservations
• Research travel options based on client preferences and budgets
• Provide information about available destinations and travel options
• Coordinate reservation details with established travel suppliers
• Communicate booking information and updates to clients
• Maintain friendly and professional client relationships
• Provide support throughout the planning and reservation process

Skills

Excellent written communication

Excellent verbal communication

Customer service orientation

Remote work readiness

Attention to detail

Job description

Socket.dev is seeking a Remote Customer Support Coordinator to assist clients with vacation planning, reservations, and travel questions. The role emphasizes helpful service and clear communication in a flexible remote setting.

You will handle inquiries, assist with planning and reservations, research options, and coordinate with suppliers while maintaining professional relationships with clients. Training is provided to learn the reservation process and tools.