Remote Travel Support Specialist

Jbnetworking; Hartford (CT); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training & Resources

No travel experience required

Ongoing education

Team support

Transferable skills

Travel industry knowledge

Job summary

Jbnetworking is seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support in a remote setting. This role emphasizes clear communication, attention to detail, and the ability to provide helpful service throughout a client's travel planning experience, including post-booking support and ongoing education.

Join a learning-focused environment with flexible scheduling, training resources, and team support

Qualifications

• Strong written and verbal communication skills.
• Customer-service mindset and attentive to detail.
• Detail-oriented and organized work style.
• Strong problem-solving abilities.
• Comfortable learning online reservation and supplier platforms.
• Basic computer and internet proficiency.
• Ability to work independently while leveraging team resources.
• Experience in customer service, hospitality, administrative, or travel is helpful but not required.

Responsibilities

• Respond to client travel inquiries professionally and promptly.
• Research travel products based on client requests.
• Assist with hotel, cruise, resort, tour, and vacation package reservations.
• Review reservation details for accuracy.
• Explain travel policies and supplier requirements to clients.
• Coordinate with travel suppliers when necessary.
• Assist with reservation changes and general travel questions.
• Maintain accurate client communication and booking records.
• Provide pre-travel and post-booking support.
• Stay informed about supplier and destination updates.

Skills

Communication

Customer-service mindset

Detail-oriented

Problem-solving

Online reservation platforms

Computer proficiency

Independent work

Travel experience helpful

Job description

Jbnetworking is seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support in a remote setting. This role emphasizes clear communication, attention to detail, and the ability to provide helpful service throughout a client's travel planning experience, including post-booking support and ongoing education.

Join a learning-focused environment with flexible scheduling, training resources, and team support