Remote Travel Concierge - Customer Support Specialist

Jbnetworking; New Haven (CT); Remote; USD 32,000 - 42,000; Full time

Job summary

Jbnetworking is seeking a friendly, dependable Customer Service Representative to assist clients with their travel planning needs. This remote role is ideal for someone who enjoys helping people, communicating with customers, and creating positive service experiences.

No prior travel industry experience is required. Training and ongoing resources are provided to help you become familiar with travel suppliers, booking systems, destinations, and client support procedures.

Qualifications

• Strong written and verbal communication skills are essential.
• Customer-focused and professional attitude is required.
• Ability to stay organized and manage time effectively.
• Comfortable working independently in a remote environment.
• Basic computer and internet proficiency required.

Responsibilities

• Communicate with clients to understand travel needs and preferences.
• Research hotels, cruises, resorts, vacation packages, tours, and other options.
• Assist clients with travel-related questions and reservation details.
• Provide professional and timely customer service.
• Coordinate with travel suppliers as needed.
• Maintain organized client and reservation information.
• Follow up with clients regarding upcoming travel and updates.
• Stay informed about destinations, promotions, and policies.
• Support clients throughout the travel planning process.

Skills

Communication skills

Customer-focused

Organizational skills

Independent remote work

Computer basics

Willingness to learn

Travel or hospitality exp.

Attention to detail

Job description

Jbnetworking is seeking a friendly, dependable Customer Service Representative to assist clients with their travel planning needs. This remote role is ideal for someone who enjoys helping people, communicating with customers, and creating positive service experiences.

No prior travel industry experience is required. Training and ongoing resources are provided to help you become familiar with travel suppliers, booking systems, destinations, and client support procedures.