Remote Travel Support Specialist

Jbnetworking; Boulder (CO); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Flexible schedule

Training & resources

Job summary

Jbnetworking is seeking a organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support in a remote setting. This role emphasizes clear communication, attention to detail, and proactive problem-solving in a fast-paced travel environment.

You will learn travel research, supplier platforms, and customer support processes while supporting clients through pre-travel and post-booking stages across hotels, cruises,

Qualifications

• Excellent written and verbal communication skills.
• Customer-service mindset and attention to detail.
• Ability to learn online reservation systems.
• Comfortable working independently with team support.
• Basic computer literacy.
• Travel experience is helpful but not required.

Responsibilities

• Respond to client travel inquiries professionally and promptly.
• Research travel products based on client requests.
• Assist with hotel, cruise, resort, tour, and vacation package reservations.
• Review reservation details for accuracy.
• Help clients understand supplier requirements and travel policies.
• Coordinate with travel suppliers as needed.
• Assist with reservation changes and general travel questions.
• Maintain accurate client communication and booking records.
• Provide pre-travel and post-booking support.
• Stay informed about supplier and destination updates.

Skills

Communication

Customer service

Detail-oriented

Problem solving

Online reservation platforms

Computer literacy

Independent work

Travel experience

Tools

Reservation platforms

Job description

Jbnetworking is seeking a organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support in a remote setting. This role emphasizes clear communication, attention to detail, and proactive problem-solving in a fast-paced travel environment.

You will learn travel research, supplier platforms, and customer support processes while supporting clients through pre-travel and post-booking stages across hotels, cruises,