Remote Travel Support Specialist

Hallford Travels; City of Middletown (NY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training resources

Ongoing support from travel team

Supplier discounts when available

Job summary

Hallford Travels is seeking a Remote Customer Service Representative to assist clients with travel inquiries, coordinate travel arrangements, and guide travelers through planning.

This role offers a remote work setup with access to travel industry training, ongoing support from an experienced team, and supplier discounts when available. Prior experience in customer service or travel is beneficial but not required.

Qualifications

• Strong customer service and communication abilities.
• The ability to work independently in a remote setting.
• Comfort using email, online platforms, and basic computer tools.
• Strong organization and attention to detail.
• A positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful, but not required.

Responsibilities

• Answer client questions and provide helpful travel-related information.
• Communicate with travel suppliers to confirm reservations and important travel details.
• Maintain accurate records of client interactions and travel bookings.
• Stay updated on travel promotions, supplier updates, and destination information.
• Provide assistance to clients both before and after their travel.

Skills

Customer service

Communication

Remote work

Email/online tools

Organization

Professional demeanor

Job description

Hallford Travels is seeking a Remote Customer Service Representative to assist clients with travel inquiries, coordinate travel arrangements, and guide travelers through planning.

This role offers a remote work setup with access to travel industry training, ongoing support from an experienced team, and supplier discounts when available. Prior experience in customer service or travel is beneficial but not required.