Remote Travel Customer Support Specialist

Hallford Travels; Toledo (OH); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training

Support from travel team

Supplier discounts when available

Job summary

Hallford Travels is seeking a friendly, dependable Remote Customer Service Representative – Travel to support clients with travel inquiries, coordinate reservations, and guide travelers through planning.

Ideal candidates enjoy helping others, communicate effectively, and thrive in a remote travel environment. Training is provided, with ongoing support from a seasoned travel team and access to industry discounts when available.

Qualifications

• Strong customer service and communication abilities.
• Ability to work independently in a remote setting.
• Proficient with email, online platforms and basic computer tools.
• Strong organization and attention to detail.
• Positive attitude and professional communication style.
• Experience in travel is helpful but not required.

Responsibilities

• Answer client questions and provide travel-related information.
• Coordinate with travel suppliers to confirm reservations and details.
• Maintain accurate records of client interactions and bookings.
• Stay updated on travel promotions, supplier updates and destinations.
• Provide assistance to clients before and after travel.

Skills

Customer service

Communication

Remote work

Organization

Attention to detail

Positive attitude

Job description

Hallford Travels is seeking a friendly, dependable Remote Customer Service Representative – Travel to support clients with travel inquiries, coordinate reservations, and guide travelers through planning.

Ideal candidates enjoy helping others, communicate effectively, and thrive in a remote travel environment. Training is provided, with ongoing support from a seasoned travel team and access to industry discounts when available.