Remote Travel Agent & Customer Service Lead

Departuretravels; Dallas (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Departure Travel is seeking a motivated Travel Specialist and Customer Service Advisor to join a growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and maintain organized records to ensure smooth bookings.

This role emphasizes exceptional customer service, clear communication, and collaboration with teammates in a supportive remote environment. Flexible hours may be required to accommodate clients across time zones.

Qualifications

• Motivated, detail-oriented individuals passionate about helping others create memorable travel experiences.
• Lead Travel Agent / Travel Assistant role supporting clients through every stage of their travel journey.
• Excellent communication and organizational skills to manage inquiries, bookings, and modifications.
• Ability to work in a remote environment with flexibility for evening availability.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Travel planning

Communication

Organization

Remote work

Job description

Departure Travel is seeking a motivated Travel Specialist and Customer Service Advisor to join a growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and maintain organized records to ensure smooth bookings.

This role emphasizes exceptional customer service, clear communication, and collaboration with teammates in a supportive remote environment. Flexible hours may be required to accommodate clients across time zones.