Remote Travel Advisor & Customer Support Specialist

Departuretravels; San Antonio (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Departure Travel is seeking a motivated, detail‑oriented Customer Service Travel Advisor to join our growing remote team. You will guide clients through every stage of their travel journey, handle inquiries, and support planning with clear, timely communication.

This flexible remote role emphasizes organization, empathy, and collaboration with teammates, with evening availability as needed to help clients. If you enjoy travel, problem solving, and delivering stress‑free experiences, apply today.

Qualifications

• Candidates should be motivated, detail-oriented, and passionate about helping travelers.
• Ability to work remotely with strong written and verbal communication.
• Comfort with handling travel inquiries, changes, and documentation.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a motivated, detail‑oriented Customer Service Travel Advisor to join our growing remote team. You will guide clients through every stage of their travel journey, handle inquiries, and support planning with clear, timely communication.

This flexible remote role emphasizes organization, empathy, and collaboration with teammates, with evening availability as needed to help clients. If you enjoy travel, problem solving, and delivering stress‑free experiences, apply today.