Remote Travel Experience Coordinator

Southernbridgegroup; Miami (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & development

Booking technology access

Mentorship

Career growth

Job summary

Southernbridgegroup is seeking motivated, organized Customer Services Coordinators for a fully remote role in the United States. You will assist customers by researching and comparing vacation options, coordinate reservations, and provide ongoing support throughout the planning process.

Ideal candidates are self-motivated, with excellent communication and organizational skills, capable of multi-channel service, and eager to participate in training to grow professionally within the company.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Organization

Multi-channel communication

Remote work motivation

Basic computer skills

Job description

Southernbridgegroup is seeking motivated, organized Customer Services Coordinators for a fully remote role in the United States. You will assist customers by researching and comparing vacation options, coordinate reservations, and provide ongoing support throughout the planning process.

Ideal candidates are self-motivated, with excellent communication and organizational skills, capable of multi-channel service, and eager to participate in training to grow professionally within the company.