Remote Travel Reservations & Client Support Specialist

Travelbynight; Columbia (SC); Remote; USD 38,000 - 64,000; Full time

Job summary

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help organize and manage vacation planning, taking pride in accurate reservations and responsive service. You will support travelers at various planning stages, handle questions, gather preferences, and coordinate options across hotels, cruises, and activities, all while maintaining proactive communication.

This role offers remote flexibility, onboarding with industry training, and the opportunity to

Qualifications

• Experience in travel bookings or client support is helpful but not required.
• Strong attention to detail and accuracy in handling reservations.
• Ability to learn online platforms and complete industry training.

Responsibilities

• Responding to client questions and requests.
• Gathering information about travel preferences.
• Researching vacation options.
• Assisting with hotel, resort, cruise, activity, and other travel reservations.
• Reviewing reservation details for accuracy.
• Organizing confirmations and important information.
• Tracking deadlines and follow-up needs.
• Communicating updates or changes to clients.
• Helping clients locate resources when questions arise.
• Maintaining positive relationships after travel.

Skills

Customer service

Organization

Follow-through

Problem solving

Job description

We're looking for a detail-oriented Travel Reservations & Client Support Specialist who can help keep the many moving pieces of vacation planning organized.

Unlike a role focused primarily on destination inspiration, this opportunity is ideal for someone who enjoys customer service, organization, follow-through, and problem solving.

What You'll Work On

You'll support travelers throughout different stages of the planning process, including:

• Responding to client questions and requests
• Gathering information about travel preferences
• Researching available vacation options
• Assisting with hotel, resort, cruise, activity, and other travel reservations
• Reviewing reservation details for accuracy
• Organizing confirmations and important information
• Tracking deadlines and follow-up needs
• Communicating updates or changes
• Helping clients locate appropriate resources when questions arise
• Maintaining positive relationships after travel

What Makes Someone Successful Here?

Attention to detail matters.

We're looking for someone who can communicate professionally, stay organized, manage multiple requests, and follow through without needing constant supervision.

You should also be comfortable learning online platforms and completing ongoing travel-industry training.

Previous travel experience isn't required.

Candidates with backgrounds in customer service, administrative support, hospitality, reservations, retail, education, sales, or similar roles may find that many of their existing skills transfer naturally.

Training & Development

You'll have access to mentorship, industry resources, supplier education, and opportunities to expand your knowledge of destinations and travel products.

The role offers remote flexibility and the ability to develop your skills and client relationships over time.

If you're someone who checks the confirmation twice, remembers the detail everyone else forgot, and genuinely enjoys helping customers, we'd like to connect.

Basic Requirements

• Applicants must reside in the United States, United Kingdom, Australia, Spain, or Latin America.
• Access to a computer or smartphone with reliable internet.