Remote Travel Reservations & Client Support Specialist

Travelbynight; Spartanburg (SC); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Mentorship and training

Industry resources

Job summary

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help coordinate vacation plans and keep every booking on track. You will respond to client questions, gather preferences, research options, and assist with hotel, cruise, and activity reservations while reviewing details for accuracy.

This role emphasizes customer service, organization, follow-through, and problem solving.

Qualifications

• Must reside in the United States, United Kingdom, Australia, Spain, or Latin America.
• Access to a computer or smartphone with reliable internet.
• Ability to learn online platforms and complete travel-industry training.
• Previous travel experience isn't required; transferable customer service or administrative skills are welcome.

Responsibilities

• Respond to client questions and requests during different stages of planning.
• Gather information about travel preferences to tailor options.
• Research available vacation options and compare suitable itineraries.
• Assist with hotel, resort, cruise, and activity reservations.
• Review reservation details for accuracy and completeness.
• Organize confirmations and important information for clients.

Skills

Customer service

Organization

Follow-through

Problem solving

Attention to detail

Communication

Tools

Online platforms

Job description

We're looking for a detail-oriented Travel Reservations & Client Support Specialist who can help keep the many moving pieces of vacation planning organized.

Unlike a role focused primarily on destination inspiration, this opportunity is ideal for someone who enjoys customer service, organization, follow-through, and problem solving.

What You'll Work On

You'll support travelers throughout different stages of the planning process, including:

• Responding to client questions and requests
• Gathering information about travel preferences
• Researching available vacation options
• Assisting with hotel, resort, cruise, activity, and other travel reservations
• Reviewing reservation details for accuracy
• Organizing confirmations and important information
• Tracking deadlines and follow-up needs
• Communicating updates or changes
• Helping clients locate appropriate resources when questions arise
• Maintaining positive relationships after travel

What Makes Someone Successful Here?

Attention to detail matters.

We're looking for someone who can communicate professionally, stay organized, manage multiple requests, and follow through without needing constant supervision.

You should also be comfortable learning online platforms and completing ongoing travel-industry training.

Previous travel experience isn't required.

Candidates with backgrounds in customer service, administrative support, hospitality, reservations, retail, education, sales, or similar roles may find that many of their existing skills transfer naturally.

Training & Development

You'll have access to mentorship, industry resources, supplier education, and opportunities to expand your knowledge of destinations and travel products.

The role offers remote flexibility and the ability to develop your skills and client relationships over time.

If you're someone who checks the confirmation twice, remembers the detail everyone else forgot, and genuinely enjoys helping customers, we'd like to connect.

Basic Requirements

• Applicants must reside in the United States, United Kingdom, Australia, Spain, or Latin America.
• Access to a computer or smartphone with reliable internet.