Remote Travel Reservations & Client Support Pro
Travelbynight
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Job summary
Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help organize vacation planning. You'll assist travelers across multiple planning stages, respond to questions, gather preferences, research options, and manage hotel, resort, cruise, and activity bookings with care.
Ideal candidates are strong in customer service, organization, follow-through, and problem solving, with comfort learning online platforms.
Qualifications
- Attention to detail is essential.
- Candidates should communicate professionally, stay organized, manage multiple requests, and follow through without constant supervision.
- Comfort with learning online platforms and ongoing travel-industry training is required.
Responsibilities
- Responding to client questions and requests.
- Gathering information about travel preferences.
- Researching available vacation options.
- Assisting with hotel, resort, cruise, activity, and other travel reservations.
- Reviewing reservation details for accuracy.
- Organizing confirmations and important information.
- Tracking deadlines and follow-up needs.
- Communicating updates or changes.
- Helping clients locate appropriate resources when questions arise.
- Maintaining positive relationships after travel.
Skills
Tools
Job description
Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help organize vacation planning. You'll assist travelers across multiple planning stages, respond to questions, gather preferences, research options, and manage hotel, resort, cruise, and activity bookings with care.
Ideal candidates are strong in customer service, organization, follow-through, and problem solving, with comfort learning online platforms.
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