Remote Travel Reservations & Client Support Specialist

Travelbynight; Greenville (SC); Remote; USD 42,000 - 52,000; Full time

Job summary

Travelbynight is seeking a Travel Reservations & Client Support Specialist to help organize vacation planning and deliver excellent service. You’ll handle inquiries, gather preferences, research options, and assist with hotel, resort, cruise, and activity bookings.

The role emphasizes attention to detail, organization, follow-through, and problem solving, with remote flexibility and opportunities to grow travel knowledge and client relationships.

Qualifications

• Attention to detail is essential.
• Ability to communicate professionally and stay organized.
• Ability to manage multiple requests and follow through independently.
• Willingness to learn online platforms and travel-industry training.

Responsibilities

• Responding to client questions and requests.
• Gathering information about travel preferences.
• Researching available vacation options.
• Assisting with hotel, resort, cruise, activity, and other travel reservations.
• Reviewing reservation details for accuracy.
• Organizing confirmations and important information.
• Tracking deadlines and follow-up needs.
• Communicating updates or changes to clients.
• Helping clients locate appropriate resources when questions arise.
• Maintaining positive relationships after travel.

Skills

customer service

organization

follow-through

problem solving

Job description

Travelbynight is seeking a Travel Reservations & Client Support Specialist to help organize vacation planning and deliver excellent service. You’ll handle inquiries, gather preferences, research options, and assist with hotel, resort, cruise, and activity bookings.

The role emphasizes attention to detail, organization, follow-through, and problem solving, with remote flexibility and opportunities to grow travel knowledge and client relationships.