Remote Travel Concierge & Client Support Specialist

Travelbynight; Columbia (SC); Remote; USD 38,000 - 64,000; Full time

Job summary

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help organize and manage vacation planning, taking pride in accurate reservations and responsive service. You will support travelers at various planning stages, handle questions, gather preferences, and coordinate options across hotels, cruises, and activities, all while maintaining proactive communication.

This role offers remote flexibility, onboarding with industry training, and the opportunity to

Qualifications

• Experience in travel bookings or client support is helpful but not required.
• Strong attention to detail and accuracy in handling reservations.
• Ability to learn online platforms and complete industry training.

Responsibilities

• Responding to client questions and requests.
• Gathering information about travel preferences.
• Researching vacation options.
• Assisting with hotel, resort, cruise, activity, and other travel reservations.
• Reviewing reservation details for accuracy.
• Organizing confirmations and important information.
• Tracking deadlines and follow-up needs.
• Communicating updates or changes to clients.
• Helping clients locate resources when questions arise.
• Maintaining positive relationships after travel.

Skills

Customer service

Organization

Follow-through

Problem solving

Job description

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help organize and manage vacation planning, taking pride in accurate reservations and responsive service. You will support travelers at various planning stages, handle questions, gather preferences, and coordinate options across hotels, cruises, and activities, all while maintaining proactive communication.

This role offers remote flexibility, onboarding with industry training, and the opportunity to