Remote Travel Planner & Customer Support Specialist

Nova Travels; Boulder (CO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work opportunity with flexible scheduling

Training and ongoing support provided

Opportunities for growth within the travel industry

Access to travel benefits and discounts

Collaborative and supportive team environment

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and support during their travel experiences. This role focuses on enhancing client confidence and providing informed guidance throughout their journey.

The ideal candidate will have strong communication skills and attention to detail, along with an organized approach to customer service. The position offers flexible scheduling, training, and access to travel benefits.

Qualifications

• Customer support experience is helpful but not required.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information regarding travel destinations and procedures.
• Follow up with clients prior to departure to ensure readiness.
• Address client concerns and address more complex matters when necessary.

Skills

Strong communication and customer service abilities

Organized with attention to detail

Comfortable learning and using online systems

Interest in travel and client service

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and support during their travel experiences. This role focuses on enhancing client confidence and providing informed guidance throughout their journey.

The ideal candidate will have strong communication skills and attention to detail, along with an organized approach to customer service. The position offers flexible scheduling, training, and access to travel benefits.