Remote Travel Planner & Customer Support

Jbnetworking; Chattanooga (TN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

No Travel Experience Required

Ongoing Support

Job summary

Jbnetworking is seeking a friendly Customer Service Representative to assist clients with travel planning. This remote role focuses on delivering exceptional service as you help clients choose hotels, tours, and travel options.

No travel industry experience is required, as training and ongoing resources are provided to help you become proficient with travel suppliers, booking systems, and client support procedures.

Qualifications

• Strong written and verbal communication is required.
• Customer-focused and professional attitude essential.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote environment.
• Basic computer and internet proficiency.

Responsibilities

• Communicate with clients to understand travel needs and preferences.
• Research hotels, cruises, resorts, vacation packages, tours, and other travel options.
• Assist clients with travel-related questions and reservation details.
• Provide professional and timely customer service.
• Communicate with travel suppliers when assistance is needed.
• Maintain organized client and reservation information.
• Follow up with clients regarding upcoming travel and updates.
• Stay informed about destinations, supplier promotions, and travel policies.
• Provide support throughout the travel planning process.

Skills

Communication

Customer-focused

Organizational skills

Remote work

Basic computer skills

Job description

Jbnetworking is seeking a friendly Customer Service Representative to assist clients with travel planning. This remote role focuses on delivering exceptional service as you help clients choose hotels, tours, and travel options.

No travel industry experience is required, as training and ongoing resources are provided to help you become proficient with travel suppliers, booking systems, and client support procedures.