Remote Travel Planner & Client Concierge

Departuretravels; Kansas City (MO); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Work from anywhere

Job summary

Departure Travel seeks a proactive Remote Travel Planner to guide clients through every stage of the journey, from inquiries to post-trip feedback. You will coordinate destinations, options, and documentation while maintaining timely, professional communication with travelers.

This flexible remote role requires excellent organizational skills, empathy, and a commitment to delivering stress-free experiences for families and individuals planning memorable trips.

Qualifications

• Motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences.
• Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Skills

Customer service

Travel planning

Communication

Organization

Detail oriented

Remote collaboration

Job description

Departure Travel seeks a proactive Remote Travel Planner to guide clients through every stage of the journey, from inquiries to post-trip feedback. You will coordinate destinations, options, and documentation while maintaining timely, professional communication with travelers.

This flexible remote role requires excellent organizational skills, empathy, and a commitment to delivering stress-free experiences for families and individuals planning memorable trips.