Remote Travel Planner & Customer Concierge

Departuretravels; Dallas (TX); Remote; USD 50,000 - 75,000; Full time

Job summary

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their travel journey. This flexible remote opportunity emphasizes customer service, communication, organization, and travel planning while offering hours that fit your lifestyle.

As part of our team, you guide clients, respond to inquiries, coordinate documentation, and follow up to ensure satisfaction.

Qualifications

• Experience in travel planning and customer service.
• Ability to communicate professionally via email, phone, and messages.
• Attention to detail and organization in handling bookings.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Communication

Travel planning

Organization

Job description

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their travel journey. This flexible remote opportunity emphasizes customer service, communication, organization, and travel planning while offering hours that fit your lifestyle.

As part of our team, you guide clients, respond to inquiries, coordinate documentation, and follow up to ensure satisfaction.