Remote Travel Planner & Client Concierge

Beyondthetravelsco; Austin (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Onboarding

Training resources

Systems access

Career growth

Job summary

Beyond the Travels Agency is seeking organized, customer-focused individuals for remote travel planning support. You will research destinations, coordinate reservations, maintain records, and assist clients throughout the planning process using online platforms.

The role emphasizes clear communication, meticulous attention to detail, and independence in a remote work setup, with access to company-approved systems and ongoing training.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable working with computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and verify booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client preferences.
• Maintain organized and up-to-date travel records and documentation.
• Review reservation details for accuracy before final confirmation.
• Follow company policies, procedures, and customer service standards.
• Support clients with travel-related questions before and after reservations are finalized.

Skills

Communication

Customer service

Organization

Remote work

Tech proficiency

Job description

Beyond the Travels Agency is seeking organized, customer-focused individuals for remote travel planning support. You will research destinations, coordinate reservations, maintain records, and assist clients throughout the planning process using online platforms.

The role emphasizes clear communication, meticulous attention to detail, and independence in a remote work setup, with access to company-approved systems and ongoing training.