Remote Travel Planner | Build Global Getaways & Perks

AAA Club Alliance; Virginia Beach (VA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid virtual training

Paid time off

401k plan with company match

Volunteer day per year

Free AAA Membership

Learning reimbursement up to $5,250/yr

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members through phone, email, and web chat, and build lasting client relationships from your home office.

Work hours are aligned with Eastern Time, with paid virtual training and a competitive hourly rate plus incentives. If you love travel and delivering exceptional service, we want to hear from you.

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on each traveler's needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Leisure travel sales

Excellent communication

Customer service

Problem-solving

Geography knowledge

Sales and upselling

Fast-paced environment

Education

High school diploma or equivalent

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members through phone, email, and web chat, and build lasting client relationships from your home office.

Work hours are aligned with Eastern Time, with paid virtual training and a competitive hourly rate plus incentives. If you love travel and delivering exceptional service, we want to hear from you.