Remote Travel Customer Support Specialist

Manatal; Seattle (WA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage. You’ll be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences. 100% remote work is offered with opportunities for professional growth and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Travel knowledge

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage. You’ll be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences. 100% remote work is offered with opportunities for professional growth and access to travel perks.