Remote Travel Customer Experience Specialist

Manatal

Philadelphia (Philadelphia County)

Remote

USD 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

100% remote work

Travel perks and discounts

Professional growth opportunities

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will act as the main point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

The role rewards detail-oriented, service-driven professionals with opportunities for growth and access to travel perks.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.