Remote Travel Counselor — Corporate Travel Expert

American Express Global Business Travel; Annapolis (MD); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is seeking a Travel Counselor to join our remote team and deliver exceptional service to corporate clients. You will advise and arrange domestic and international travel, ensure policy compliance, and proactively anticipate traveler needs across various transport modes.

We value dedication to quality, strong communication, and teamwork, with opportunities for growth and internal advancement within a warm, inclusive culture.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise (Sabre).
• Keen International Travel Knowledge.
• Phone and email servicing experience.
• Professional communication (written and verbal).
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently / with supplier.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use knowledge of GDS (Sabre) to complete bookings.
• Ensure compliance with customers’ travel policies and regulatory requirements.
• Provide courteous telephone service and address special requests.
• Collaborate within the team to coach and mentor for service improvements.

Skills

Client service

Phone support

Email support

Communication

Attention to detail

Integrity

Teamwork

Travel knowledge

Tools

Sabre

Job description

Amex GBT is seeking a Travel Counselor to join our remote team and deliver exceptional service to corporate clients. You will advise and arrange domestic and international travel, ensure policy compliance, and proactively anticipate traveler needs across various transport modes.

We value dedication to quality, strong communication, and teamwork, with opportunities for growth and internal advancement within a warm, inclusive culture.