Remote Corporate Travel Advisor | GDS Expert

American Express Global Business Travel; United States; À distance; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Travel perks

Learning platform access

Inclusion initiatives

Résumé du poste

Amex GBT, a leading travel management company, is seeking Specialized Travel Consultants who can work from home in Australia. You will advise and arrange travel for corporate clients, leveraging GDS systems and industry knowledge to create seamless itineraries and compliant solutions.

You will collaborate with a team to meet client accounts’ goals while delivering exceptional service, with flexibility to cover 24/7 operations, including afternoon shifts and weekends.

Qualifications

• Previous experience in travel (business travel) and understanding of fares and ticketing rules.
• Passion for excellence in client service, including proactive anticipation of needs.
• GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Strong understanding of the travel industry (business/leisure/airline reservations)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Responsabilités

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems.
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy.
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Connaissances

Travel experience

GDS expertise

Customer service

Attention to detail

Data privacy

Communication skills

Problem solving

Team collaboration

Outils

Sabre

Apollo

Amadeus

Galileo

Description du poste

Amex GBT, a leading travel management company, is seeking Specialized Travel Consultants who can work from home in Australia. You will advise and arrange travel for corporate clients, leveraging GDS systems and industry knowledge to create seamless itineraries and compliant solutions.

You will collaborate with a team to meet client accounts’ goals while delivering exceptional service, with flexibility to cover 24/7 operations, including afternoon shifts and weekends.