Remote Amadeus GDS Travel Consultant

American Express Global Business Travel; United States; Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Health and welfare insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

20,000+ courses on learning platform

Inclusion Groups

Job summary

Amex GBT is seeking a Travel Consultant for our highly skilled remote team, delivering outstanding service to corporate clients and supporting travel arrangements worldwide.

You will advise on travel options, book domestic and international trips across air, rail, and hotels, and ensure policy and regulatory compliance while maintaining data security. Flexible to weekend/holiday shifts may be required.

Qualifications

• Proven track record as a Travel Counselor with strong industry knowledge.
• Expert-level proficiency in GDS systems (AMADEUS).
• Demonstrated expertise in both domestic and international travel bookings.
• Excellent written and verbal communication skills.
• Meticulous attention to detail in all booking and documentation processes.
• Strong commitment to data security and confidentiality in handling traveler information.
• Proactive problem-solver who resolves customer issues efficiently, both independently and collaboratively with suppliers.
• Team player with a genuine openness to feedback and continuous improvement.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use Global Distribution System (GDSs) Amadeus.
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

GDS Amadeus

Travel counseling

Travel bookings

Communication skills

Job description

Amex GBT is seeking a Travel Consultant for our highly skilled remote team, delivering outstanding service to corporate clients and supporting travel arrangements worldwide.

You will advise on travel options, book domestic and international trips across air, rail, and hotels, and ensure policy and regulatory compliance while maintaining data security. Flexible to weekend/holiday shifts may be required.