Remote Travel Consultant - Client Services

Travel Incorporated; Duluth, Northern (GA, KY); Hybrid; USD 36,000 - 56,000; Full time

Job summary

Travel Incorporated in Duluth, GA seeks a Client Services Specialist for its Contact Center. You will start with comprehensive training and transition to handling inbound calls, emails, and chats, delivering tailored travel solutions and exceptional service.

You will listen to client goals, guide itinerary options, and collaborate across teams to ensure accurate travel arrangements, with remote work following on-site training. Strong communication and a customer-service mindset are essential.

Qualifications

• Customer-focused approach and ability to build trust with clients.
• Excellent written and verbal communication skills.
• Comfortable using email, chat and other digital tools.
• Attention to detail and organized in a structured environment.

Responsibilities

• Handle inbound client calls, emails, and chats with confidence.
• Listen to understand client goals and tailor travel solutions.
• Guide clients through itinerary options and travel best practices.
• Deliver high-quality service to drive client satisfaction and performance goals.
• Collaborate with internal teams to ensure accurate travel arrangements.

Skills

Customer service mindset

Strong communication

Tech-savvy

Detail-oriented

Remote-work readiness

Education

High school diploma or equivalent

Tools

Email

Chat tools

Job description

Travel Incorporated in Duluth, GA seeks a Client Services Specialist for its Contact Center. You will start with comprehensive training and transition to handling inbound calls, emails, and chats, delivering tailored travel solutions and exceptional service.

You will listen to client goals, guide itinerary options, and collaborate across teams to ensure accurate travel arrangements, with remote work following on-site training. Strong communication and a customer-service mindset are essential.