Client Services Specialist – Contact Center (1st Shift)

Travel Incorporated; Duluth, Northern (GA, KY); Hybrid; USD 36,000 - 56,000; Full time

Job summary

Travel Incorporated in Duluth, GA seeks a Client Services Specialist for its Contact Center. You will start with comprehensive training and transition to handling inbound calls, emails, and chats, delivering tailored travel solutions and exceptional service.

You will listen to client goals, guide itinerary options, and collaborate across teams to ensure accurate travel arrangements, with remote work following on-site training. Strong communication and a customer-service mindset are essential.

Qualifications

• Customer-focused approach and ability to build trust with clients.
• Excellent written and verbal communication skills.
• Comfortable using email, chat and other digital tools.
• Attention to detail and organized in a structured environment.

Responsibilities

• Handle inbound client calls, emails, and chats with confidence.
• Listen to understand client goals and tailor travel solutions.
• Guide clients through itinerary options and travel best practices.
• Deliver high-quality service to drive client satisfaction and performance goals.
• Collaborate with internal teams to ensure accurate travel arrangements.

Skills

Customer service mindset

Strong communication

Tech-savvy

Detail-oriented

Remote-work readiness

Education

High school diploma or equivalent

Tools

Email

Chat tools

Job description

Client Services Specialist – Contact Center (1st Shift)

Travel Incorporated, 4355 River Green Parkway, Duluth, Georgia, United States of America

Job Description

Start Your Career in Travel with Travel Incorporated

Are you passionate about travel, enjoy helping others, and looking for an opportunity to build a career with room to grow? Join Travel Incorporated as a Travel Consultant on our Contact Center team, where you’ll help create exceptional experiences for our clients.

This is more than a job—it’s an opportunity to begin a career in the travel industry with an award-winning, forward-thinking company that invests in and values its associates.

Why This Role Is Worth Your Time

Build a Career, Not Just a Job You’ll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our Duluth office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed.

Make a Difference Every Day Help clients bring their travel plans to life by understanding their goals, preferences, and timelines. You’ll provide thoughtful travel guidance, find solutions when challenges arise, and look for ways to make each trip better—all while building lasting relationships through trusted, personalized service.

Build a Career From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

What You’ll Do

Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence

Listen actively to understand client goals and create travel solutions tailored to their needs

Guide clients through itinerary options, modifications, and travel best practices

Deliver exceptional service that drives client satisfaction and supports performance goals

Collaborate with internal teams to ensure smooth, accurate travel arrangements

Proactively identify and act on opportunities to improve the client experience

What You Bring

A strong customer service mindset — you're motivated by helping others

Excellent communication skills and the ability to build trust quickly

Tech-savvy and comfortable using email, chat, and other digital tools

Detail-oriented, organized, and thrives in a structured environment

Previous client service or call center experience is a plus, but not required

High school diploma or equivalent

Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)

Training Schedule : Mon–Fri, 8:00 AM–5:00 PM ET (9 weeks on site for local candidates; 7 weeks remote / 2 weeks in-person for non-local candidates)

Post-Training Schedule : First shift with start times between 7:00–10:30 AM ET

Annual travel to our Duluth office 2–3 times per year for team engagement and development

What We Offer

A respected, mission-driven company committed to innovation and service excellence

Career growth pathways and continuous training

A collaborative culture where your voice is heard and your work matters

Equipment provided and travel covered for required in-person training

Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences.

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [e-mail] .

Connecting innovative technology with superior service to advance business travel

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [e-mail] .

Connecting innovative technology with superior service to advance business travel

Travel Incorporated, 4355 River Green Parkway, Duluth, Georgia, United States of America