Travel Customer Support Specialist

Tellez Travels; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Job summary

Tellez Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey, from booking through return. This role emphasizes attentive service, detail-orientation, and helping travelers create memorable experiences.

The ideal candidate excels in written and verbal communication, has customer service experience, and is comfortable using travel booking systems and technology. Remote work with growth opportunities is offered.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Job description

About the job Travel Customer Support Specialist

Tellez Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance