Remote Travel Concierge & Support Specialist

Inspired; Lorain (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients during their travel journeys. Responsibilities include responding to inquiries, assisting with bookings, and providing information about destinations. The ideal candidate will have strong communication skills and customer service experience, particularly in the travel industry. This is a remote position with flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel documents.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Communication skills

Customer service experience

Attention to detail

Technology proficiency

Job description

A travel agency is seeking a Travel Customer Representative to support clients during their travel journeys. Responsibilities include responding to inquiries, assisting with bookings, and providing information about destinations. The ideal candidate will have strong communication skills and customer service experience, particularly in the travel industry. This is a remote position with flexible scheduling, travel perks, and opportunities for growth within the agency.