Remote Travel Concierge & Support Specialist

Sawmilldcllc

Boston (MA)

Remote

USD 38,000 - 56,000

Full time

14 days+

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Benefits offered by this job

100% remote

Training provided

Career growth

Travel discounts

Remote team support

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role emphasizes clear communication and thoughtful support to ensure a smooth travel experience.

You will handle inquiries by email, phone, and messaging, update itineraries, advise on destinations and requirements, and proactively reach out about upcoming trips.

Qualifications

Strong written and verbal communication
Customer service experience (travel, hospitality, call center, or support roles preferred)
Highly organized, dependable, and detail-oriented
Comfortable working independently in a remote environment
Able to learn new systems, tools, and processes quickly
Passionate about travel and helping others travel with confidence

Responsibilities

Assist clients remotely via email, phone, and messaging platforms
Answer travel-related inquiries in a clear, professional, and friendly manner
Support itinerary updates, cancellations, changes, and special requests
Provide guidance on destinations, travel requirements, and agency procedures
Monitor upcoming trips and proactively communicate with clients when needed
Resolve issues efficiently while maintaining a positive customer experience

Skills

Customer service

Remote work

Communication

Organization

Learning systems

Travel enthusiasm

Job description

You will handle inquiries by email, phone, and messaging, update itineraries, advise on destinations and requirements, and proactively reach out about upcoming trips.

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