Remote Travel Concierge & Support Specialist

Sawmilldcllc; New Orleans (LA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote, work-from-home position

Full training and ongoing support

Growth opportunities within a travel‑f

Access to travel-related perks and

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and excited about working remotely in the travel industry.

Qualifications

• Excellent written and verbal communication skills.
• Prior customer service experience (travel, hospitality, Call Center, or support roles) is preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Written communication

Verbal communication

Customer service

Detail oriented

Remote work

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and excited about working remotely in the travel industry.