Remote Travel Concierge & Support Specialist

Sawmilldcllc; Nashville (TN); Remote; USD 36,000 - 48,000; Full time

Job summary

Sawmilldcllc is hiring a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role emphasizes delivering exceptional service, handling inquiries, and providing proactive support to ensure a smooth experience.

You will work independently in a remote environment, joining a collaborative team with full training and ongoing support, and gain access to travel-related perks and industry discounts.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Written & verbal communication

Customer service

Organization

Remote work independence

Learning new systems

Travel passion

Job description

Sawmilldcllc is hiring a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role emphasizes delivering exceptional service, handling inquiries, and providing proactive support to ensure a smooth experience.

You will work independently in a remote environment, joining a collaborative team with full training and ongoing support, and gain access to travel-related perks and industry discounts.