Remote Travel Concierge & Support Specialist

Sawmilldcllc; Conroe (TX); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

100% remote

Full training

Growth opportunities

Travel industry discounts

Job summary

Sawmilldcllc in the United States is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

You will handle inquiries via email, phone, and messaging, guide on destinations and requirements, and coordinate itinerary updates, cancellations, and special requests.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Written and verbal communication

Organized

Dependable

Detail-oriented

Independent work

Travel passion

Job description

Sawmilldcllc in the United States is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

You will handle inquiries via email, phone, and messaging, guide on destinations and requirements, and coordinate itinerary updates, cancellations, and special requests.